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E-Moderating: How to get the best out of online conferencing

Nicola Döring


Invited Talk
Organisation Studies Group at the Aston Business School, Birmingham, UK.
March 7, 2001, 12.30-14.00.


Experiences with online conferences are mixed: Many participants complain about the amount of off-topic, false or even hostile postings while others praise the effectiveness and warmth of online forums. Obviously it is not the medium itself but its respective usage that causes frustration or satisfaction before, during and after computer-mediated group communication. How can we help people in educational, vocational and recreational contexts to get the best out of online conferencing? Online moderation seems to be the key. The talk discusses the opportunities and challenges faced by e-moderators in different types of online forums.